Online and Mobile Alerts
Always in Touch
Never Miss a Thing
Features You Can Count On
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Your Accounts, Your Schedule
With Mobile and Online Alerts, you'll always know what's happening with your account, and you can respond immediately with Mobile Access, or just take note of a transaction and come back to it later. Mobile and Online Alerts give you the flexibility you need. -
Set Customized Alerts
We know a lot of things call for your attention, so you can customize your alerts to go off only for the specific banking transactions you request. You can choose from a variety of alerts about withdrawals, deposits and account status updates, and pick only the ones that match your needs. -
Sign Up with No Hassle
It's easier than ever to get started. Simply sign into your Online Access account and select “Manage Alerts” from the menu list (or "Alerts" on our mobile site). From there, you can select which alerts you'd like to receive and rest assured that we'll let you know if anything changes on your account.
Mobile Alerts
Mobile Alerts can be received on most iPhone® and Android™ phones, iPod touch® and iPad® devices and most Smartphones. For the best user experience, you should have the most recent operating system version installed on your mobile device. iPhone, iPad and iPod Touch users will need iOS 13 or higher. Android users will need OS 8 or higher. Other smartphone users will need to make sure their phones are Web enabled.
Getting started is easy:
- Make sure you have the latest version of our mobile app or visit www.bankofalbuquerque.com from any Web-enabled mobile device.
- Register for an account on the mobile app, or use your Online Access username and password to sign in.
- Select “Setup Alerts” from the menu list (or "Alerts" on our mobile site).
Deposit Alerts |
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| Deposit | A deposit alert will be sent when a branch, ATM or mobile deposit exceeds the amount you set. |
| Direct Deposit | A Direct Deposit alert will be sent when a direct deposit is posted to your account. |
| Incoming Wire Transfer | An alert will be sent when a wire transfer is credited to your account. |
| Debit Card Return | An alert will be sent when funds from a return of goods or services are re-posted back to your account. |
Withdrawal Alerts |
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| ATM Withdrawal | An ATM Withdrawal alert will be sent when an ATM withdrawal exceeds a dollar amount you set. |
| Bill Payment | A Bill Payment alert is sent when an electronic bill payment has posted to your account. |
| Check Posted | Check Posted alerts are sent when a check posts to your account that exceeds the dollar amount you set. |
| Check Number | A Check Number alert will be sent when a check posted to your account matches a check number you specified. |
| Debit Card | Debit Card alerts are sent when a transaction has posted to your account that exceeds the dollar amount you set. |
| Online or Mobile Transfer | You will receive an Online or Mobile Transfer alert (withdrawal only) when an online transfer occurs and exceeds the dollar amount you set. |
| Electronic Deduction (ACH) | Electronic Deduction (ACH) alerts are sent when an electronic draft is deducted from your account that exceeds the dollar amount you set. |
| Outgoing Wire Transfer | An Outgoing Wire Transfer alert will be sent when funds are wired out of your account. |
Account Status Alerts |
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| High Balance | A High Balance alert will be sent when your account balance meets or exceeds a dollar amount you set. |
| Low Balance | A Low Balance alert will be sent when your account balance falls below a dollar amount you set. |
| Daily Balance | A Daily Balance alert will be delivered advising you of the balance on your account. |
Frequently Asked Questions
Got questions? We've got answers. And, if you don't find what you're looking for, call ExpressBank at 800-583-0709, or schedule an appointment to visit us at the banking center location nearest you.
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We do our best to provide alerts in a timely manner with accurate information, but alerts may be delayed or prevented by a variety of factors beyond our control. We cannot guarantee the delivery of alerts nor the accuracy of the content.
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Mobile Access Alerts is a free feature that sends either an email, push notification or text message regarding specific bank transactions and/or information that you previously requested to receive.
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Mobile Alerts push notifications can be received on most iPhone® and Android™ phones, iPod touch® and iPad® devices and most Smartphones. For the best user experience, you should have the most recent operating system version installed on your mobile device. iPhone, iPad and iPod Touch users will need iOS 10.0 or later. Android users will need the 4.4 or later operating system.
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In general, our alerts are sent close to real-time. This means we will do our best to notify you of the selected activity as close as possible to the time it actually occurred.
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By default, you are automatically enrolled into Mobile Alerts. Refer to “How do I set up a Mobile Alert?” for activating alerts.
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Sign in to the Mobile Access app and select Manage Alerts from the menu. Select Add/Edit Alerts and then choose the account that the alert will be for. Select an alert from the provided list and update your desired notification preference.
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Sign in to the Mobile Access app and select Manage Alerts from the menu. Select Add/Edit Alerts and then choose the account and specific alert you wish to turn off. Toggle the notifications off and save your changes.
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You will receive Mobile Access Alerts through SMS text, email and/or push notification. Select Manage Alert Destinations from the Manage Alerts menu to add or change email addresses and phone numbers for delivery. If you have set up the alert via Online Access, you will receive an email.
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Sign in to the Mobile Access app and select View Alerts from the menu. Tap Edit and select the alert or alerts you wish to delete. Once you make your selection, tap the trash icon and confirm you wish to delete. Another method to delete an alert is to swipe an alert to the left and select the Delete flag.
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A Push Notification allows an app to send information to your phone (via a badge, alert, or pop up message) even when the app isn’t in use. Our Push Notification system will send you a message, and when you select it, it will direct you back to our Mobile Access App to sign in.
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Alerts can be set up on personal and business checking, savings and money market accounts.
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In Online Access or your mobile app, select Manage Alert Destinations from the Manage Alerts menu to add or change email addresses and phone numbers for alert delivery.
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No, the emails are sent automatically and your reply will not be received. Please send any questions or concerns about an alert through Secure Message and we will be able to assist you.
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Mobile Access Alerts can help prevent fees by allowing you to actively manage your bank accounts at your convenience, anytime, anywhere. We do our best to provide alerts in a timely manner with accurate information, but alerts may be delayed or prevented by a variety of factors beyond our control. We cannot guarantee the delivery of alerts nor the accuracy of the content.