Debit Card Text Alerts
Protect your debit card with smart text alerts
We take your security seriously. That's why we've rolled out a new feature to further safeguard your debit card against potential fraud. If we detect any suspicious activity, you'll be instantly notified via text message or email. This will allow you to quickly verify the charge and take action to protect your account.
Here's how it works
If we spot a suspicious charge, you'll receive a text message from us alerting you to potential fraud.
Simply reply to the text with "Yes" if the charge is legitimate or "No" if it's not.
Based on your response, we'll either approve the charge and remove the temporary block or maintain the block to prevent further unauthorized transactions.
You can trust that we'll never ask for personal information via text – that hasn’t changed!
For more details on our proactive fraud detection alerts, check out our FAQs below or contact an ExpressBanker at 800-583-0709
Your peace of mind is just a text away.
Frequently asked questions
Reply with the appropriate response which is provided in the text message. (Example: "Yes" if the charge is legitimate or "No" if the charge is unfamiliar.)
If you do not respond to the fraud alert text, we may temporarily block your card to prevent potential unauthorized transactions. Additionally, an email will be sent, followed by a phone call. Please contact us as soon as possible to resolve the issue.
- You can update your contact information by logging into your Bank of Albuquerque account online, using the mobile banking app, or by visiting your nearest Bank of Albuquerque branch.
No, Bank of Albuquerque will not charge you for receiving fraud alert text messages. However, standard message and data rates from your mobile carrier may apply.
If you inadvertently reply with the wrong response, please contact us immediately at 800-583-0709 to correct the issue.
You will be automatically enrolled in the service but can elect to opt out by replying “Stop” to the text message.
Contact ExpressBank at 800-583-0709
Yes, the process will remain the same for business accounts. We will send the text alert directly to the cardholder associated with the charge in question.